SEZNIK Warranty Terms, Claims & Refund Policy

At SEZNIK, we are committed to providing reliable products and dependable after-sales service. To keep the process clear and transparent for every customer, this page explains our Warranty Terms, Replacement Policy, Repair Policy, Claim Process, and Refund Policy in detail.

This policy applies to SEZNIK products purchased directly from SEZNIK, authorized offline sellers, Amazon, Flipkart, or any other recognized marketplace.

1. Warranty Coverage Period

SEZNIK products come with a warranty of up to 1 year from the date of purchase, unless specifically mentioned otherwise for a particular product. The warranty period starts from the date mentioned on the valid purchase invoice or marketplace order invoice.

To claim warranty, the customer must have a valid invoice from SEZNIK, an authorized offline seller, Amazon, Flipkart, or any other recognized marketplace. Without a valid purchase invoice, warranty claims cannot be approved.

2. Replacement Policy – Only Within 7 Days of Purchase

Replacement is available only within 7 days from the date of purchase or delivery. Replacement will be considered only if the product is received in damaged condition, or if the product develops an instant manufacturing defect within 1 week of purchase.

Replacement will be approved only in strict and genuine cases such as: the product is received damaged at the time of delivery; the product is completely dead on arrival and does not power on; the product has a genuine manufacturing defect identified within 7 days; the product has a major functional issue within the first week; or the product is not usable due to an internal manufacturing defect.

Replacement will not be approved if the issue is caused by customer mishandling, misuse, fall damage, liquid damage, physical damage, wrong installation, wrong charger, wrong adapter, wrong cable, wrong driver, wrong consumables, wrong usage method, or incompatible device/software. Replacement will also not be approved if the product is broken, cracked, burnt, opened, modified, repaired locally, or tampered with by the customer or any third party.

Replacement is strictly limited to damaged-on-arrival cases or genuine manufacturing defects reported within 7 days of purchase or delivery. After 7 days, replacement is not available. Only repair service will be provided as per warranty terms.

3. Repair Policy After 7 Days

After completion of 7 days from the purchase or delivery date, SEZNIK provides only repair support under warranty. In case of any product issue after 7 days, pickup may be arranged from the customer’s location, wherever service pickup is available.

The product will be sent to the SEZNIK service facility for inspection. Our technical team will check the product condition, verify the issue, and repair the product as per warranty terms. Once repaired, the product will be sent back to the customer.

Repair will be free of cost only if the issue is covered under warranty. If the issue is not covered under warranty, repair charges may apply, and the customer will be informed before proceeding.

4. Free Repair Under Warranty

Free repair is applicable only for genuine internal manufacturing defects or technical defects covered under warranty. Warranty does not mean that every issue will be repaired free of cost. Free repair is applicable only after inspection and approval by the SEZNIK technical team.

For printers, free repair may be applicable for internal electronic failure, PCB or circuit-related issue, charging or power-related internal defect, thermal printing mechanism issue if not caused by misuse, motor or mechanical movement issue if applicable, connectivity issue due to internal hardware defect, or sensor/internal component failure.

For vacuum cleaners, free repair may be applicable for motor issue not caused by dust blockage, water entry, liquid entry, or misuse; internal electronic failure; battery or charging circuit issue if covered under product warranty; power switch/internal wiring issue; or suction motor defect due to manufacturing fault.

5. What Is Not Covered Under Warranty

Warranty does not cover physical damage, external damage, accidental damage, misuse, improper handling, or damage caused by customer negligence. Any product found physically damaged or misused will not be covered under free warranty repair.

The following cases are strictly not covered under warranty: broken body, cracked parts, damaged buttons, damaged ports, damaged covers, damaged trays, damaged rollers, damaged locks, damaged hinges, damaged attachments, liquid damage, water damage, burn damage, voltage fluctuation damage, electrical surge damage, damage caused by wrong charger or power supply, damage caused by incompatible accessories or consumables, and damage caused by fall, pressure, impact, improper storage, or transportation by the customer.

Warranty also does not cover damage caused by dust blockage, hair blockage, liquid entry, oil, foreign particles, poor maintenance, irregular cleaning, or using the product against the instructions given in the manual. Consumables and wear-and-tear parts such as paper rolls, labels, filters, brushes, heads, nozzles, attachments, and other replaceable accessories are not covered under warranty unless specifically mentioned.

Software, app, driver, mobile compatibility, PC setting, operating system issues, wrong installation, wrong calibration, wrong paper setting, wrong label size, wrong usage method, and reduced battery backup over time due to regular usage are also not covered under warranty.

6. Inspection-Based Warranty Approval

All warranty claims are subject to inspection by the SEZNIK technical team. Pickup of the product does not mean that the warranty claim is automatically approved.

Once the product reaches our service facility, our team will check the product condition, defect type, invoice validity, warranty period, serial number if applicable, and overall usage condition. If the issue is covered under warranty, repair will be done free of cost. If the issue is not covered under warranty, the customer will be informed about the repair charges before proceeding.

SEZNIK reserves the right to reject warranty claims where the product is found to be damaged, misused, mishandled, opened, modified, locally repaired, tampered with, or used against product instructions.

7. Pickup and Service Process

To claim warranty service, the customer needs to contact SEZNIK Support and share the required details. The customer may be asked to provide a valid purchase invoice, marketplace order invoice, product images, issue video, serial number if applicable, description of the problem, customer name, phone number, and complete pickup address.

Once the claim details are verified, pickup may be arranged from the customer’s location, wherever pickup service is available. The product will then be sent to the SEZNIK service facility for inspection and repair. After repair, the product will be dispatched back to the customer.

Pickup, inspection, repair, and return timelines may vary depending on customer location, courier availability, product category, spare part availability, and repair complexity.

8. Refund Policy

SEZNIK does not offer refunds after purchase. There is no refund option available under the SEZNIK warranty policy.

For eligible cases within 7 days, replacement may be provided only if the product is damaged on arrival or has a genuine manufacturing defect. After 7 days, only repair service is available as per warranty terms.

Refund requests will not be accepted for change of mind, wrong product ordered by customer, delayed usage after purchase, customer not requiring the product anymore, compatibility issues not related to product defect, software or app preference issues, minor differences in packaging or appearance, or issues reported after 7 days where repair support is available.

For products purchased from Amazon, Flipkart, or any other marketplace, any marketplace return or refund request, if applicable, will be handled strictly as per that marketplace’s own return policy and timeline. SEZNIK warranty support after the marketplace return period will be limited to repair service only, as per warranty terms.

9. Important Warranty Conditions

Warranty is valid only for the original purchaser and is non-transferable. A valid invoice is mandatory for all warranty claims. Warranty is valid only within the warranty period mentioned for the product.

SEZNIK’s responsibility under warranty is limited to inspection and repair of the product under valid warranty conditions. Warranty does not cover business loss, printing loss, data loss, courier delay, loss of usage time, or any direct or indirect financial loss.

Replacement is available only within 7 days and only for eligible damaged or defective cases. After 7 days, repair is the only available service option. Refund is not available under SEZNIK warranty policy.

10. Contact SEZNIK Support

For warranty claims, repair support, or product-related assistance, please contact SEZNIK Customer Support.

Phone / WhatsApp: 8237869618.

Our support team will guide you through the claim process and help you with the required steps.

Final Note

SEZNIK aims to provide fair, transparent, and reliable warranty service to every customer. Customers are requested to use the product carefully, follow the user manual, keep the invoice safely, and contact support immediately if any issue is noticed.

Proper usage, regular maintenance, and timely reporting help us provide faster and better service.